“Unlimited service eliminated 80% of our legacy calling plans, reducing complexity and administration costs” -Dan Hesse #yg #SprintAR12

“Everything good—esp. growing revenue & profits—that has happened to Sprint has come from our gains in customer experience.” Dan Hesse #yg

“I don’t think there’s any reason Sprint can’t be the best mobile operator in the country in 2015” -Dan Hesse, Sprint CEO. #yg #SprintAR12

“I believe it is Sprint’s charter to ‘do the right thing’.” Dan Hesse, Sprint. #SprintAR12 #yg I couldn’t agree more.

Sprint sends out hand-written thank you cards to customers — their goal is to reach half a million for the year. #sprintar12

Great start to Sprint event: Sprint has added 15M subs since Q1 2010. Can’t argue with winning customers the old fashioned way. #sprintar12

And what is up with no mobile broadband on the Surface? That is so mobile unfriendly; even the iPad 1 had 3G…. #yg #ygmdi

Wrote 1,800 words in the Surface event for YG. Summary: MSFT will sell SUV tablets someday, while Apple is selling Teslas now. #yg #ygmd

More Surface announcement time was spent on Surface covers than on tablet apps. So much for MSFT being devoted to software. #yg #ygmd