First trip to the service center

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Odometer: 1,503

As I had planned last week, I brought Lightning to the Dedham, MA service center on Monday to have the rear seat looked at. They took one look and said, “Let us fix that”. So they did repaired the leather while I waited, and Lightning is back to being flawless again. The cost was covered under warranty.

While I was there, I got to watch several other customers come in with other problems. One fellow had a flat tire down on Cape Cod during July 4 weekend and was in the process of getting a new tire and wheel to replace one that the service center loaned him late one night after it had closed. Another woman came in to return the model S that had been loaned her when she had encountered a problem. Despite the fact that they were slammed with new car deliveries (the lot was full of newly delivered cars), the service folks were smiling and bending over backwards to help folks.

One other thing that I observed while waiting for my car was that there didn’t seem to be the wall most dealerships create between the customer and the people who actually work on the cars. Several times, I observed mechanics coming out to talk to customers about what they saw and on occasion, just to chat with the people who had brought their cars in.

I believe that some of this difference in service “feel” is that Tesla’s goal is to build cars that don’t really need service. Electric cars have fewer moving parts than internal combustion cars, so they should be intrinsically more reliable. While that may not yet be the case compared to best-in-class brands such as Lexus and Toyota, Tesla has set itself a lofty goal to eventually better their reliability by about an order of magnitude.

As Tesla’s cars actually approach this goal, then the role of the service center has to be fundamentally different from that of a ICE service center. With traditional ICE cars, the car is sold with a very thin margin, and sometimes at a loss to the dealer. Why do they do that? Because the service center makes up for that loss with highly profitable maintenance visits. That’s why that 15,000 mile checkup at your local car dealer runs $500-$600 instead of the roughly $200 you might spend at a local service station.

Tesla is different because 1) assuming it achieves its reliability goals, Tesla can’t rely on its cars needing service regularly, and 2) because of #1, service appointments have to be great experiences for its customers, which will make them want to bring their cars in whenever something goes amiss. Now, I know some Tesla service centers struggle to achieve this level of service, but based on my sample of one visit to Dedham, it does appear Tesla tries to treat customers more as people than as captive revenue sources. I, for one, appreciate the difference. I’m not the only one either; even though Consumer Reports doesn’t recommend Teslas, Tesla model Ss continue to rate as having the highest consumer satisfaction rating on Consumer Reports.

Autopilot in stop and go traffic

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Photo taken by my son while I was driving on autopilot
Odometer: 1,503

I went to Worcester Airport last Sunday night to pick up my son and got stuck in rainy, construction traffic on the way home last night. While that would have been normally been a frustrating delay, Lightning’s autopilot took a lot of the stress out of it.

I think this situation is a bit non-intuitive for a lot of non-Tesla drivers. Most people think of radar-based cruise control as a tool that helps the driver most during highway driving, and it certainly does that. But I find that where it really shines is in stop-and-go traffic. You simply set cruise control and auto-steer to on, and autopilot takes care of all the starting, stopping, and adapting to cars cutting into your lane.

One issue that you as the driver-in-command have to to watch out for, though, is a situation that resulted in a minor crash in Europe: a car pulling out of your lane could expose a stopped car. The resulting gap in traffic will cause the Tesla to accelerate to close the gap, but then the autopilot sensors can’t detect the stopped car until it is quite close.

This situation arises because the long-range radar system is doppler-based, so non-moving objects don’t raise an alarm. The ultrasonic sensors are short-range and don’t detect objects more than a few feet away. That leaves the forward-looking camera as the only sensor able to see and detect the stationary object. The current autopilot system only has one forward-looking camera, so you don’t get any stereoscopic ranging. The result: the Tesla accelerates and suddenly brakes when the stationary object comes into range. If your setting for cruise control is for a high speed (and remember, Teslas accelerate to speed quite quickly), you can end up hitting the stationary car.

I haven’t run into this problem personally, but it’s a great example of the trade-offs involved in autopilot use. Autopilot means that I don’t have to be constantly accelerating and braking in stop-and-go traffic; the autopilot is much better at repeating that process over and over than I am. On the other hand, while I don’t have to do all the routine starting and stopping, I do have to constantly watch for exceptional situations that may require my intervention. Pilots do this all the time, and it’s part of their training on how to properly use autopilots. For automotive drivers, though, this may take a bit of getting used to.

New plates and a new transponder

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Odometer: 1,349

I haven’t taken any trips lately, so I haven’t had much to write about in Driving Lightning. That said, Lightning is settling into our household nicely. Recent milestones include:

  • A new EZ-Pass transponder. The Massachusetts EZ-Pass office in Boston wouldn’t replace my 12-year-old FastLane transponder until it registered as “failed” on its tester. However, the Natick office on the Mass Pike recognized that 11-year-old batteries probably weren’t going to cut it with the Tesla’s windshield attenuation, and gave me one of the new transponders. I mounted it on the windshield, and so far it has been read by the Mass Pike toll readers realiably.
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  • My new ham radio plates. I received notification in June that my ham radio plates were delivered to the RMV, so I traded in my old plates for my new ones as shown. I’m thrilled with both the short license code (I can now actually remember my license plate when asked!) and the all-important lightning bolt logo for Lightning.

I do have a couple of minor issues that I’m going to have the service center address July 11: I get some resonant buzzing from the AC unit at low speed, and there’s a leather defect on one of the rear seats. Overall, though, Lightning is fully operational now. I’ve driven it into Boston, to the grocery, to Geeks Who Drink (Tuesday night Trivia in Waltham), and it is performing flawlessly. I’m seeing better efficiency (i.e., fewer watts per mile) than the car itself predicts, and that means more battery range than advertised.

Because I’m not driving much, I’m continuing to schedule my battery charging during peak solar power generation times. So on those rare occasions when I am driving my Tesla, I really am driving on sunshine.

Autopilot didn’t cause the Tesla accident; it was a DWI: Driving While Irresponsible

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The media has written many dramatic accounts of the May 7 accident involving a Tesla’s collision with a tractor trailer. Some read as if Elon Musk, Tesla and autopilot technology caused the death of the driver. As someone who has both flown as a pilot using autopilots and as the owner of a Tesla with autopilot functions, I don’t think this is accurate. I’m hoping that this response will provide some balance in the discussion.

Based on my experience with Teslas, aircraft, and technology analysis in general, I assert the following:

  1. The accident was caused by driver negligence, pure and simple
  2. Even including this fatality, data on autopilot use indicates it is safer than manual driving.
  3. Legal precedents already exist for how autopilots can and should be used
  4. The issues regarding autonomous self-driving cars (as opposed to autopilots) will take at least a decade to be resolved.

With that as preface, let’s take the arguments one by one.

1. The accident was caused by driver negligence, pure and simple.

First, autopilots (the technology the Tesla was equipped with) and autonomous self-driving vehicles (think of those Google self-driving cars) are not the same thing. The U.S. National Highway Traffic Safety Administration (NHTSA) defines four levels of vehicle automation, each with differing requirements. The Model S Tesla autopilot involved in the accident was a Level 2 system, which the NHTSA defines as:

[A level 2 system] involves automation of at least two primary control functions designed to work in unison to relieve the driver of control of those functions. An example of combined functions enabling a Level 2 system is adaptive cruise control in combination with lane centering.

The driver was notified of the limitations of the Tesla autopilot when he first accepted the risks of using the beta autopilot. as shown in the screen shot at the top of this article. Further, every time he invoked the auto-steering function on his car, he was again reminded by a notice on the dashboard that he was to keep his hands on the wheel, retain control of the car, and to be prepared to take over at any time. The fact that the driver then saw fit to watch a movie instead of the road was just as negligent in an autopilot-powered car as it would have been on one where there was no autopilot. He did not avoid an obstacle when driving his car, and that caused an accident. If the driver had lived, it seems likely that he would have been found negligent in a court of law simply because the law requires drivers to be in control of their vehicles at all times, regardless of what bells and whistles they may have bought.

Bottom line: the driver was negligent, not the autopilot.

All the arguments you hear about autonomous self-driving cars are about level 4 systems, which we’ll define and discuss in the fourth section.

2. Even including this fatality, what data we have on autopilot use indicates it is safer than manual driving

As the Tesla team notes in their blog, the average fatality rate for US drivers is approximately one fatality every 94 million miles. The latest data for 2015 from the NHTSA shows that U.S. fatalities actually increased in 2015 to one fatality every 89 million miles.

Despite the Tesla driver’s poor judgment, the accident reported in May is the first fatality reported in 130 million miles of autopilot-enabled driving; in fact, it is one of only a very few fatalities ever to occur in a Tesla. Just based on these statistics, fatalities in a Tesla on autopilot occur at 68% of the rate in ordinary, non-autopilot-equipped cars.

3. Legal precedents already exist for how autopilots can and should be used

The first autopilot on an aircraft was demonstrated by Lawrence Sperry in 1914 on the banks of the Seine in 1914. Seemingly foreshadowing this recent Tesla incident, Sperry left the cockpit and allowed the aircraft to fly itself past the grandstands with no pilot at the controls in what was probably the first example of irresponsible use of an autopilot.

Since that time, literally billions of passenger miles have been flown under autopilot control. A 777 today can fly itself from a runway at New York’s JFK and land itself at a category IIIc runway at London Heathrow without the pilot ever being involved or the passengers ever knowing. Today’s autopilots are so good that pilots often have to take extraordinary measures to avoid falling asleep in the cockpit. Suffice it to say that aircraft autopilots are decades ahead of autopilots in automobiles, and they use equipment that is orders of magnitude more precise and costly.

Despite the capabilities of today’s aircraft autopilots, though, aviation law is quite clear: aircraft must have a pilot in command, and that pilot is ultimately and legally responsible for the operation of the aircraft. It is his or her responsibility to decide when to use the autopilot and whether it is safe to do so. The pilot in command is also responsible for understanding the limitations and possible failures of autopilot hardware and to be prepared to override the autopilot at any time.

In short, the legal buck always stops with the pilot, not the aircraft or the autopilot manufacturer, regardless of how good or bad those products may be. If that’s the case for autopilots that costs hundreds of thousands of dollars, it seems unlikely that we would absolve drivers of all driving liability when they rely on new systems that cost a few thousand.

4. The issues regarding autonomous self-driving cars (as opposed to autopilots) will take at least a decade to be resolved.

As noted in my first argument, despite being the most advanced car autopilot made today, Tesla’s autopilot is a level 2 system that is only designed to relieve the driver of some tedious tasks; it is not a fully autonomous level 4 self-driving system such as those being tested by Google and Audi. The NHTSA defines a level 4 autonomous system as:

[In a level 4 system,] The vehicle is designed to perform all safety-critical driving functions and monitor roadway conditions for an entire trip. Such a design anticipates that the driver will provide destination or navigation input, but is not expected to be available for control at any time during the trip. This includes both occupied and unoccupied vehicles.

Startups, automakers, venture capitalists, and the media have been breathless in their excitement about autonomous vehicles. Many seem to hoping for a world where they can get smashed at parties, summon their vehicles to take them home, and to be comforted by the knowledge that technology will get them home safely. It’s the ultimate Silicon Valley dream and promises to be worth billions.

I assert that the dream of level 4 autonomous vehicles will likely turn into an ethical and legal nightmare. The problem is not one of technology, but of philosophy and ethics. A self-driving car sounds innocuous, but in reality, is a software-controlled two-ton object that can’t overcome the laws of physics. A two-ton vehicle traveling at highway speeds has plenty of momentum to kill.

That claim may be hyperbolic, but consider the following scenario: An autonomous vehicle carrying two passengers is traveling the speed limit on a two-lane road with a car coming from the other direction. A child dashes out from behind a tree in front of the autonomous vehicle so close that it cannot stop. If the car swerves to the right, it will likely hit the tree and kill the occupants. If the car swerves to the left, it will have a head-on collision with the oncoming car and will likely kill the occupants. Even if it brakes perfectly, it will still kill the child. What is the correct course of action for the car, who is responsible for the inevitable deaths, and, more importantly, will any of those actions be acceptable to society?

If you find this scenario too outlandish, how about this simpler all-too-familiar one to the tech world: A consumer tasks an autonomous vehicle to take him or her to work on the 70 mph freeway. Enroute, the autonomous software stops responding, and the car plows into several others, creating a multi-car accident. Who is responsible and pays for the damages: the consumer, the auto manufacturer, the autopilot programmer, or all of the above?

Finally, let’s consider a more nefarious use of automobile autonomy: a terrorist loads up an autonomous vehicle with explosives, sets its destination for some government building, and then gets out of the car. Will society accept this scenario as an acceptable risk of self-driving vehicles?

I believe that the legal system and our courts will eventually sort out the grim implications of fully autonomous vehicles, but I don’t think this will happen quickly or easily. Further, with billions of dollars in R&D and product liability at stake, many of these issues will need to be resolved either legislatively or by the Supreme Court before they are settled law. Perhaps the industry will ultimately come up with the equivalent of Isaac Azimov’s Three Laws of Robotics to govern autonomous vehicles; after all, an autonomous vehicle is simply a robot in the shape of a car. Regardless, I predict that it will be at least one decade and probably several before the law and society come to grips with these issues in any understandable and enforceable way.

In the meantime, though, autopilots such as Tesla’s will show up in more vehicles over time. In the absence of settled law, motor vehicle regulators and insurers are most likely to fall back on the only precedent they have: the driver is ultimately responsible for safely operating the car and autopilot, just as pilots are in aircraft.

Yes, we will see more fatalities when people use those tools irresponsibly. And while we may aspire to create autonomous technology that is near-foolproof, mother nature will always create better fools.

Which are greener: solar panels or electric cars?

Solar panels

A friend recently forwarded on a good question:

Which creates a more positive environmental impact?

  1. Adding a 10kW PV system to one’s home?
  2. Buying an EV in place of a 35mpg gas-powered car?

For extra credit, which offers the most environmental savings per dollar spent?

Fortunately, some data answers this question pretty quickly.

We’ve had solar panels on our house for just about 30 months now. According to our solar monitoring service, the 31,673 kWh we’ve generated from solar are the equivalent of 2,797 gallons of gasoline.

When I was driving my Mercedes, I was consuming about 30 gallons of premium gasoline a month. Over 30 months, that adds up to 900 gallons of gasoline consumed. While an electric vehicle would save that 900 gallons of gasoline with no additional emissions, the solar panel array created more green benefit by a factor of about 3. Yes, a 35 mpg car would burn less fuel than the Mercedes did, but that just makes the electric vehicle savings worse, not better.

Solar panels also produce power in the summer time when the power grid is at peak load. As such, one can argue that their benefit is actually greater than the numbers would suggest because they reduce the need for the power utility to buy high-emissions natural gas or coal-based power to satisfy peak demand. We already had an ultra-low emissions vehicle, so despite the fact that the Mercedes burned gasoline, it was a less harmful polluter than many of the peak demand power plants.

The question of which system generates more environmental savings per dollar is even more clear. Our 9 kW solar array was about $42,000 before the 30% federal tax rebate, which brought its cost down to $29,400. The Tesla was more than double that price and only gets a total of $8,500 in tax rebates (net cost just about $100,000, although one could argue that we could do without about $10K in the fancy extras to achieve a better green quotient).

Bottom line: The solar panels create about 3 times the green benefit of the electric car if we ignore cost. On a per-dollar basis, the benefit of the solar panels is about 10 times that of the electric car. So if you are considering which green project to do first, installing the solar panels first should be your priority (assuming your house is a suitable site for solar; not all houses are).

New license plates for Lightning

Odometer: 1069 miles

The Mass Registry of Motor Vehicles notified me that my ham radio plates are in. Now I just have to get my insurance to certify my RMV-3 and drive to the Leominster RMV and exchange the old plates for the new.

Why ham radio plates? I got them because:

  • I’m a ham radio operator with a 4 letter call sign, which makes for a nice vanity plate, and
  • Ham plates have a nifty lightning bolt on them, which seems most appropriate for an electric vehicle.

And with a vehicle named Lightning, I couldn’t resist going for the ham plate, even though I’ve never bothered with them before.

So playing the odds regarding the rarity of silver Teslas (it’s a rather uncommon color) and hams with 4 letter callsigns, if you see a silver Tesla with a MA 4-letter ham plate, it’s most probably me.

EZ-Pass update

Odometer: 1069 miles

I tried the parcel shelf mounting suggested previously on the way into Boston today, and got a 50% (i.e., 1 out of 2 reads) green light success rate, which is better than my success rate on the windshield. I’ve adjusted it again this morning for what I hope is better visibility to the transponder readers and will see what the response rate is on the way home.

For those of you suggesting holding the transponder up through the sunroof, I did try that on the way to Maine and got no response. I really do think my 12-year-old transponder batteries are at least part of my specific problem (even if the Mass EZ-Pass folks say the transponder responds just fine in their testing box).

More data when I pass through more tollbooths.

EZ-Pass is not always EZ

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Odometer: 941 miles

A bane of a Tesla-owner’s existence is the EZ-Pass transponder.

This seemingly routine bit of hardware used to pay tolls on the practically every major toll road and bridge in the east usually just gets fastened to your windshield, and you are off to toll-booth-free nirvana. It’s typically a “5 minutes and you’re done” operation.

The above is true provided you are not a Tesla owner.

After taking my one week old S90D from Massachusetts to Maine and back, I discovered that my 11-year-old MA FastLane transponder (it predates the EZ-Pass transition) mounted in the black area of the windshield (no dots on the new windshield — you get transparent or black) was read in NH, but not in Maine.

Figuring it was the battery, I brought it to the Boston EZ-Pass office today and asked for a replacement. They tested it and said that it works fine and therefore will not replace it with a new interior transponder — only with the big black license plate one. Knowing the problems people have had with license plate mounts and autopilot hardware (my model S has that), and not having a nosecone to hide it in (I have a refreshed design model S), I’ve decided to keep my FastLane transponder and try the rear parcel shelf mounting, but given the age of the transponder and its batteries, I’m skeptical it’s going to work.

A colleague here offered a good solution that I might consider if the parcel shelf mounting doesn’t work: register with the Pennsylvania Turnpike to get one of their new interior EZ-Pass transponders. The claim is that they don’t care if your plate is from out of state, and they would give me a more modern interior transponder.

I’ll write up the results after I’ve tested the parcel shelf mounting with some Boston tollbooths.

Driving Lightning Down East and back again

Odometer: 740 miles
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University of Maine, Orono campus

Our 500-mile trip to Orono and back went completely according to plan. David and I had a great weekend in the great state of Maine, and our Tesla, Lightning, performed exactly as expected in my pre-trip plan.

We were a bit surprised at our first stop at the Augusta, ME supercharger because we had set out at 6 am. When we arrived there at around 9:30, we discovered that the restaurants opened at 11 am, so we had to look elsewhere for a rest room. As it turns out, Panera Bread wasn’t more than a couple mall parking lots away, and that allowed us to stretch our legs while Lightning charged to 100% for the Bangor and Orono leg.

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Augusta, ME Supercharger

This being my first supercharging experience, I was a bit astonished at the initial charge rate. Here’s a screen shot:

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With a bit of quick math, I was astonished to see that the supercharger was charging the car at a rate of more than 100 kW. To put that in perspective, that’s more than the power needed for 20 houses (assuming power draw per house at 5 kw, which I’ve approximated from data from the Fire Protection Research Foundation)! We were able to charge from 22% to 95% in an hour, and we were back on our way. Superchargers are fabulous (and the bagels and coffee at Panera Bread aren’t bad either)

We did have one deviation from plan though. We stopped at the Augusta, ME supercharger on the way home, and because we were only 180 miles from home, I only charged to 80% figuring that would be sufficient. However, it was hot and traffic was slower on the way home, so we used up more charge than I had expected. By the time we reached New Hampshire, we had only had about 100 miles of range left to travel about 60 miles. While I’m reasonably sure we would have made it home safely, we would have arrived home below my arbitrarily imposed 20% reserve, and I wanted some safety margin in case we got stuck due to an accident or other unexpected event on I495. So we deviated for a 10-minute charge at the Seabrook supercharger, took on nearly 60 miles of charge in 10 minutes, and headed home with no concerns. Nothing eliminates range anxiety like having more than enough twice as much charge as you need.

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Seabrook, NH Supercharger; what is it with Panera Bread and supercharging locations?

Road Trip to Maine and charging from sunshine

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Son David and I are driving to University of Maine at Orono on Saturday for student orientation. That’s a trip of just over 250 miles each way, and we’re taking the Tesla on a shakedown cruise.

Howe’s first rule of Tesla driving: Plan the trip like a pilot would (full disclosure: I earned a private pilot’s license about 40 years ago, but most of the lessons are really good for many life situations). Good pilots think running out of fuel during flight to be the making of a very very bad day. The same should be true for Tesla drivers. That means planning refueling stops and always keeping a reserve for emergencies. My planned reserve is 20% battery or about 60 miles. Therefore, while my 90 kWh battery is rated for 293 miles, my planning battery size is 80% of that or 234 miles.

The map above shows the results of planning the trip through EVTripPlanner.com and PlugShare.com. The trip from our house will be 253 miles each way. Two superchargers (high speed chargers dedicated to Teslas) are along our route: Seabrook, NH, and Augusta, ME. Augusta is 172 miles away, which fits nicely within my 234 mile planning range, so we won’t need Seabrook; Augusta, ME will be our first stop.

I’m only targeting 172 miles of range on this first leg, so I’m not going to charge my battery to its full capacity; 100% charging cycles stress the battery a little and may decrease its lifetime. I normally charge to only 80% around town, but today, I’m charging the battery to 90% for the trip. I’ve adjusted the charging rate so that the car will top off from our 9 kW solar array today and consume no grid power. We’ll make the trip tomorrow entirely on sunshine, because Tesla installs solar arrays for its superchargers as well.

Augusta superchargerOnce we hit Augusta, our planned itinerary is to travel to UMaine Orono, which is another 84 miles. I’m not staying on campus, so I have to make a 22 mile round trip to my hotel in Bangor. Then, because there are no superchargers in Orono, we have to have enough range to make it the 84 miles back to Augusta. Let’s see: 84 + 22 + 84 = 190 miles. That’s within my 234 mile planning range.

That said, I want some extra padding in case we want to make a side trip or two, so our plan is that we’ll charge to the full 100% battery capacity at Augusta. Charging up to 100% takes a lot longer than just 80% because the last 20% is done at a lower rate to protect the battery, but the superchargers are really fast for the first 80%. While we could get a 50% charge in about 20 minutes, I’m budgeting about an hour to get a full 100% charge from the supercharger. That should be plenty of range for our roughly 24 hours in Orono and Bangor, and should bring us back to Augusta on Sunday with something like 90 miles or 30% charge left

When we hit the Augusta charger on Sunday, we’ll only be 172 miles from home, so we won’t need a full charge, so we’ll likely just charge to 90% again, which should only take about 40 minutes or so.

Howe’s second rule of Tesla driving also comes from flying: Always have a backup flight plan. I’ve got a few for this trip:

  1. RV campgrounds. Should the Augusta supercharger be down (unlikely) or we run short of range in the area around Orono, my backup plan is to check into Paul Bunyon campground in Bangor for a few hours and make use of their 240-volt 50-amp service. That will add range to my car at the rate of 29 miles per hour of charging. It’s not my first choice because adding 100 miles of range would take about 4 hours, but it would work in a pinch.
  2. The local Nissan dealer. Nissan sells the Leaf electric car and provides charging facilities for them and to the public. I could stop at the Bangor Nissan dealer, and take advantage of its J1772 charger (Tesla supplies an adapter), although that wouldn’t really be any faster than the RV park. It’s a backup plan but I feel like it’s also a bit tacky to take advantage of another EV manufacturer’s charging infrastructure. Consider this a backup to the backup.
  3. Dunkin Donuts. I could also stop at the Bangor Dunkin Donuts in Bangor for some 240 volt EV service, but it will only charge at 2 amps instead of 40. That would take a lot longer than the campground, but it is free.
  4. My hotel. If you ask nicely, often hotels will let you plug into one of their 110-volt outlets for a charge. I’ll only be at the hotel about 8 hours, and 110-volt outlets only add about 3 miles of range every hour. Still, if I were desperate, another 24 miles of range might allow me to get to a faster charging system somewhere else. This is, in my view, an absolutely last resort option.

By the way, if you’re not into detailed trip planning, Tesla makes it easy for you to improvise trips like this. Tesla’s on-board navigation system will automatically route you through superchargers and will alert you if your route or range falls below the distance needed to drive to the next charger. I can also pull up PlugShare on the in-car Web browser if I want to research other charging options.

Bottom line: We will have plenty of charge for all our planned stops, we have 20% of our charge reserved for contingencies, and we have backup plans if things go south. This should be a lot of fun and no stress.